FAQS

PRODUCT

 

How does LED light therapy work?

It might sound ultra-scientific, but in fact, LED light therapy simply triggers your skin’s own natural healing abilities.
Our LookLit LED Mask emits three different wavelengths of light — red, yellow and blue. Each colour has its own unique ability. Red, for example, encourages your skin to produce collagen, while blue cancels out redness, and yellow boosts circulation and repair.

Can I clean the LookLit LED mask?

Sure! Just wipe it clean with a dry cloth. 

How should I store my mask?

We recommend storing your mask in its original box, but anywhere cool, dry and away from sunlight will work, too. 

How often should I use my mask?

To get your skin clear and glowing, we recommend that you start with 10 minutes, 3-4 times a week. After that, just top up a few times a week to maintain your results.

How long before I start seeing results?

Some of our users notice changes after just 3 weeks, but most people see results after using consistently for up to 12 weeks. Results vary, but we recommend continuing your regular skincare routine for the best outcome. We always suggest you take a photo of your face prior to starting the treatment then again 3 months later to really see the difference.

Can you overuse the mask?

Nope, but there’s no need to wear it for longer than 40 minutes per day, so we’d recommend you leave it at that! 

Can I use more than one colour per session?

Sure thing, we recommend you do. Just make sure you use each colour for at least 10 minutes per session to ensure you’re getting the best results.

Should I use a serum with my mask?

If you want to give your skin that extra boost and really up the ante, we highly recommend using a Hyaluronic Acid serum under the LookLit mask. The LED light encourages quick absorption and helps the product penetrate the skin deeper, leaving your skin extra dewy.

Is it suitable for all skin types?

The LookLit LED Mask works for all skin types, colours and conditions. 

Do I need to wear eye protection?

We designed the LookLit Mask to distribute light evenly across your face, so there’s no need to add eye protection.

If you’re particularly sensitive to light, you might find it more comfortable to use the mask in a well-lit room with your eyes closed.

Is it safe?

Yes, it’s 100% UV free and doesn’t emit any ultraviolet radiations, or other light sources that can be damaging to the skin. It’s also totally painless, non-invasive and safe to use.

However, as with many skincare tools and products, you should check with a healthcare professional before use if you’re; pregnant, breastfeeding, take medication that increases light sensitivity, or if you have a pacemaker or a thyroid disease. If you’re unsure, always check with your doctor first.

ORDERS & DELIVERY

Unfortunately, we are no longer delivering to the EU. But this is only temporary so please check our site or send us email to get an update soon!

 

Where is my order?

Once you’ve placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.

When will my order arrive?

Currently 3-5 working days but let us know if you need it sooner.

Can I cancel my order?

Unfortunately, we can’t make any changes to your order after it has been made. If you no longer want your products after you’ve placed the order, please refer to our returns and refunds policy. 

RETURNS & REFUNDS

 

We will happily offer an exchange or refund within 30 days of initial purchase, provided that items are returned to us directly in perfect condition, unused and in the original packaging. For hygiene reasons, LookLit LED masks that have been opened cannot be returned or exchanged unless they are faulty.

PLEASE NOTE: you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Steps to return

  1. Email us

If you would like to request a return or exchange for items purchased at swearbyskin.com, please contact us at hello@swearbyskin.com. Our team will be happy to assist you. Items sent back to us without first requesting a return will not be accepted.  

  1. Complete the returns form

Download our returns form here and include it in your package. Please note, if the returns form is not included in your return, we are unable to process your refund. 

  1. Pack your return

Please include the returns form and make sure the item(s) are securely packaged and protected. SwearBy Skin accepts no liability for any items lost or damaged during their return. We recommend using a tracked delivery service that will be insured with your courier.

Processing refunds

Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original payment method within 10 working days of receipt. Please note banks can take some time to process and post the refund too.

Unfortunately, for orders shipped outside the UK, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned. Orders shipped to an address within the UK will be refunded the price of the products returned minus shipping charges.

Faulty items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. Once we have confirmed the item is faulty, we can exchange it or process a full refund if requested. We will require you to return the item to us. We are unable to offer an exchange or refund for faulty goods returned after the 30 days from initial purchase.

You can always contact us for any concerns or questions at hello@swearbyskin.com.

CONTACT US

 

For press, partnerships or wholesale enquiries please email us at hello@swearbyskin.com.

Anything else, please use the form below and we'll get back to you as quickly as possible. 

Thanks for contacting us. We'll get back to you as soon as possible.

x